Solutions In Action.

The Challenge

After 12 months, the company's consumer division was on the verge of abandoning its costly Salesforce implementation due to a lack of clear objectives and user buy-in. Our client, the B2B division, was tasked with its own Salesforce rollout and needed to guarantee success from the start.

Our Digit Concept Solution

Instead of jumping straight into technology, we deployed our Digit Concept methodology to build a strategic foundation. This involved:

• Deep Discovery Workshops: Defining clear department objectives, user personas, and customer journeys.
• Process & Risk Mapping: Analysing existing workflows, identifying pain points, and assessing potential risks to the project.
• User-Centric Design: Engaging with the end-users from day one to manage change and align the system's customisation with their real-world needs.

The Outcome: Success Through Strategy

Armed with a detailed backlog and clear strategic alignment artefacts from our Digit Concept process, the Salesforce specialists were able to execute a flawless implementation. The B2B unit successfully rolled out Salesforce in just 6 months.

In contrast, the consumer division, which lacked this strategic foundation, officially declared its 18-month project a failure and shut it down. This stark difference highlights the immense value of a strategy-first approach to digital transformation.

The Challenge

The company's success depended on its deep knowledge of complex government contracts and project documentation. Finding specific clauses, obligations, or technical details buried within these vast documents was a significant drain on expert resources, hindering their ability to respond to new tenders and manage existing projects effectively.

Our Private AI Solution

We implemented our TonsleyAI platform as a secure, private knowledge base. The platform's LLM has access to all their sensitive contract and project documents without the data ever leaving their sovereign control.

The Outcome: Instant, Intelligent Access to Data

The company’s team can now use a simple, natural-language chat interface to ask complex questions and receive precise, context-aware answers instantly. For example, they can ask, "What are our data residency obligations for Project X?" and receive an exact answer with source citations in seconds. This has revolutionised their workflow, drastically accelerating research and improving the accuracy of their project management and proposals.

The Challenge

The company's four-eyes principle for code reviews was critical for quality but was consuming an unsustainable amount of senior engineering time. These experts were bogged down checking for style guide compliance and common flaws, rather than solving complex problems.

Our AI-Enabled Workflow Solution

We designed and implemented an intelligent AI workflow with Digit Automate on top of their private TonsleyAI instance. The process is now:

1. A developer creates a "git merge request."
2. The AI workflow is automatically triggered, analysing the code for quality, style, and internal policy violations.
3. If issues are found, the AI provides optimisation feedback directly to the developer and closes the request, requiring no manual intervention.
4. If the code is valid, the workflow automatically informs a senior team developer to perform the final human review, satisfying the four-eyes principle.

The Outcome: Accelerated Development, Empowered Seniors

This automated workflow now handles the first pass of all code reviews, freeing senior developers to focus on architecture, innovation, and mentoring. The development lifecycle is faster, code quality is more consistent, and the company's most valuable technical experts are now deployed on their most critical tasks.

The Challenge

By law, every custom metal part enquiry required a "fit for purpose" validation. This involved an expert manually checking material specifications, in-house manufacturing capabilities, supplier availability, and pricing. This critical but repetitive task consumed a huge amount of manpower and slowed down the entire sales-to-production pipeline.

Our AI Workflow Solution

We implemented a custom AI workflow that constantly monitors the company's sales inbox. For each incoming enquiry, the AI automatically:

• Analyses the Request: Determines if the materials are fit for purpose and if the design can be built in-house or requires a supplier.
• Calculates Pricing: Generates accurate pricing based on the analysis.
• Integrates with ERP: Converts valid orders into the correct format and creates the entry in their ERP system.
• Communicates with Client: Sends automated confirmations or requests for more information.

The Outcome: 90% Automation and Drastic Efficiency Gains

The AI workflow now fully automates the process for approximately 450 of the 500 daily enquiries. This 90% automation rate has freed up the expert team to focus only on the most complex, high-value custom orders. The company has dramatically reduced its order processing time, improved accuracy, and can now scale its operations without a proportional increase in administrative staff.